Refund policy

This Refund Policy (hereinafter – the "Policy") regulates possibility and process of a refund within the User's using of Services.

Every Refund is treated by CEX.IO with reasonable care and skill.

  1. Capitalized terms used in this Refund Policy (hereinafter – the "Policy") shall be interpreted in accordance with the definitions provided below. Other capitalized terms, not defined below have the meanings as defined in the CEX Direct's Terms of Use.

1.1. Administrative fee: means a fee that charged for additional CEX.IO efforts within the refund process in size of $100.

1.2. Card: means a credit card, debit card or similar payment mechanism issued by Visa (VISA U.S.A. Inc. and/or VISA International Inc. and/or Visa Europe Limited and related brands, and any of their successors or assigns), MasterCard (Mastercard International Inc. and Europay International S.A. and related brands, and any of their successors or assigns) or any other card association that is duly licensed.

1.3. Cryptocurrency: means peer-to-peer decentralized digital representation of value (e.g. bitcoins, ethers, etc.).

1.4. Fiat currency: means government-issued currency, that is designated as legal tender in its country of issuance through government decree, regulation, or law.

1.5. Order: means the User's instruction to buy the Cryptocurrencies for the indicated sum of User's funds in the indicated Cryptocurrency's price that should be sent to the indicated by the User wallet address.

1.6. Services: means all and any service provided by CEX.IO.

1.7. User: means a person that uses the Services and agrees to follow the Terms of Use.

1.8. Where the context so admits words denoting the singular shall include the plural and vice versa.

  1. The User agrees that after Cryptocurrency has been sent by CEX.IO to the User no refund is possible.

  2. Full refund is possible in case CEX.IO could not buy the Cryptocurrency at the specified price in the Order.

  3. In the case when the User has specified incorrect wallet address for the Cryptocurrency to be sent and does not respond on CEX.IO's requests to provide the correct one for more than two (2) months, then CEX.IO sells the Cryptocurrency via market order at the current exchange rate and returns the funds received to the User's Card deducting the Administrative fee.

  4. The same procedure as prescribed in the Article 4 should be applicable in the case when User is applied on refund and the Cryptocurrency was bought due to User's instructions (Order) but has not been sent to the User's wallet address yet because of User's actions, such as providing an incorrect address for sending Cryptocurrency, refusing to provide such an address, etc.

  5. The User acknowledges and agrees that the CEX.IO's wallet from which the Cryptocurrency is sent to the User cannot accept the Cryptocurrency back.

  6. In case the User send the Cryptocurrency back to the CEX.IO's wallet such Cryptocurrency is recognized as lost fund and cannot be refunded.

  7. Any charges, which arise upon processing the Refund shall be borne solely by the User. Such charges will be deducted from the final amount of the Refund.

  8. CEX.IO reserves the right to amend or modify any portion of the Policy at any time by publishing the revised version. The changes will become effective and shall be deemed accepted by the User, the first time the User uses the Services after the publishing of the revised Policy and shall apply on a going-forward basis with respect to any activity initiated after publishing. In the event that the User does not agree with any such modification, the User's sole and exclusive remedy is to terminate the use of the Services.